Altran CIS works with organisations to improve the way that they manage the documents, records and data essential to their business operations.

Enterprise Content Management (ECM) brings together a number of technology based solutions that allow organisations to capture, store, manage and deliver the documents, data and records vital to their business.

Altran CIS work with the industries leading information systems products to provide tailored business solutions that meet the needs of an organisation, we have become experienced systems integrators with particular experience in highly regulated and R&D intensive sectors. Our consultants ensure that the selected software meets the needs of the users, is delivered to budget and within the agreed timescale. It is also essential that the selected solution is configured for ease of use and in a manner that meets regulatory guidelines, scanning technology is a critical factor that make the difference between user acceptance and indifference - these are a few of the areas where we are able to help.

Altran CIS works with organisations to improve the way that they manage the documents, records and data essential to their business operations.

Despite the growth in electronic communication paper is still a fundamental part of most businesses - creating business problems around storage, retrieval, preservation and security. Document capture allows documents previously held on paper to be stored, routed and managed in an electronic format. Benefits include reduced cost associated with storage & retrieval of documents / records and increased security in respect of access and preservation. Electronic documents also support process improvements such as business process management / workflow and automatic data capture.

Automated data capture technologies such as optical / Intelligent / bar code character recognition allow the key information - required for document indexing or processing to be extracted, validated and processed faster and at lower cost compared to manual indexing techniques. Technology is available to support both structured and unstructured data.

Altran CIS works with organisations to improve the way that they manage the documents, records and data essential to their business operations.

Electronic Document Management is a proven technology that enables organisations to capture, store and manage business documents from paper, email, office applications, fax and other business systems. The business drivers for electronic document management systems vary within highly regulated industries the effective management and control of key documents is essential, whilst for customer facing organisations the focus is often on effective customer service.

Document Management solutions provide benefits to both public and private sector organisations and support business functions such as: - finance, human resources, administration, customer service, manufacturing, operations, quality and health & safety. An effective document management solution will reduce costs associated with receipt, processing, storage and retrieval of documents. Return on investment is usually based on reduced space required for document storage, reduced processing time for document based business processes & improved customer service response times. Additional benefits are recognised in the form of improved audit performance, compliance to legislation / regulatory compliance and the creation of a disaster recovery / business continuity solution for vital business documents.

Implementing a document management system presents many challenges. There is a need to agree and implement effective business policies and processes; existing documents have to be migrated to the new system; integration with other systems and applications may be necessary. In addition, a successful implementation frequently requires complementary skills within related areas, e.g. records management, web publishing, email management, business process management and document workflows.

Altran CIS works with organisations to improve the way that they manage the documents, records and data essential to their business operations.

All organisations need to keep records of their activities and the pressures for good record keeping are continually increasing to support regulatory compliance, legislation and effective working practices. A records management system is vital for the long-term storage, management, disposal and retrieval of records, other essential elements include: -

• An understanding of what information exists in the organisation, what format it is held in, who has primary responsibility for its management and which information is classified as a record.
• Effective governance - to ensure that records management strategy and policy is put into practice.
• An agreed records management strategy and policy - for a consistent and coherent approach across the organisation.
• Training and education - most employees are involved in some aspect of records management and need to understand and be familiar with corporate policy and practice.
• Integration with operational business processes and systems - since this is where records originate and they are also required to support the operational processes and systems.
• A classification scheme, including disposal policy etc - to ensure a consistent approach to the storage and disposal of records that is understood across the organisation.

Altran CIS works with organisations to improve the way that they manage the documents, records and data essential to their business operations.

The management of business processes and of the individual cases related to these processes is an essential activity for most organisations. In order to track and manage these cases users must be able to:

• define and configure appropriate business processes.
• associate correspondence and other relevant documents and information with specific cases.
• set target deadlines for dealing with cases, based on standard SLAs, and provide active monitoring , warning of impending due dates.
• create standard responses, letters and emails, automatically from templates.
• allocate cases to the most appropriate individual.
• maintain an audit trail.
• search and report on the progress of cases, including providing a breakdown of performance against targets.
• link related cases, e.g. complaints with the original case.